Privacy Policy

1. Information We Collect

We collect the following categories of information:

Account information — your name, email address, and password (stored in hashed form) when you register.
Verification documents — bank statements and any supporting files you upload as part of the verification process.
Transaction information — records of balances, credits, and withdrawal requests associated with your account.
Technical information — IP address, browser type, and session data required to keep your account secure and the service functioning.

2. How We Use Your Information

Your information is used solely to operate and secure the service:

To confirm ownership of the account where you wish to receive funds.
To review verification submissions and approve or decline them in accordance with our verification requirements.
To process withdrawal requests and maintain accurate transaction records.
To notify you about the status of your account and verification outcome.
To detect and prevent fraud, abuse, and unauthorized access.
To comply with applicable legal and regulatory obligations.

3. How Verification Documents Are Stored

Documents you upload for verification are stored on private, access-controlled storage that is not publicly reachable. They are accessible only to you and to authorized members of our verification team, strictly for the purpose of reviewing your submission. Verification documents are never used for marketing and are never sold or rented to anyone.

4. Sharing of Information

We do not sell your personal information. We only share information in these limited circumstances:

Service providers — infrastructure providers (such as hosting and email delivery) that process data on our behalf under confidentiality obligations.
Legal requirements — where disclosure is required by law, regulation, court order, or a lawful request by public authorities.
Protection of rights — where necessary to investigate fraud or protect the rights, property, or safety of our users or the service.

5. Data Retention

We retain your account information for as long as your account is active. Verification documents and records are retained for as long as necessary to satisfy the purpose they were collected for and to meet legal, accounting, or reporting requirements, after which they are deleted.

6. Cookies

Enlow uses strictly necessary cookies to keep you signed in and to protect the platform against cross-site request forgery. These cookies are essential for the service to function and do not track you across other websites. We do not use advertising or third-party analytics cookies.

7. Security

We apply industry-standard measures to protect your information, including hashed passwords, private document storage, encrypted connections, and access controls limiting who can view verification materials. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data using reasonable safeguards.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal retention requirements.
Object to or restrict certain processing of your information.

To exercise any of these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at [email protected].